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Best Contact Center Software with Cloud Capabilities

Below are the top-rated Contact Center Software with Cloud capabilities, as verified by G2’s Research team. Real users have identified Cloud as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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92 Listings in Contact Center Available
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Salesforce Service Cloud
(7,084)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,048
    Features
    921
    Case Management
    892
    Efficiency
    775
    Helpful
    531
    Cons
    Complexity
    498
    Learning Curve
    485
    Missing Features
    401
    Steep Learning Curve
    372
    Expensive
    365
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Concurrent Calling
    Average: 8.7
    7.8
    Session Summary Notes
    Average: 8.5
    8.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,802 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,048
Features
921
Case Management
892
Efficiency
775
Helpful
531
Cons
Complexity
498
Learning Curve
485
Missing Features
401
Steep Learning Curve
372
Expensive
365
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.5
Concurrent Calling
Average: 8.7
7.8
Session Summary Notes
Average: 8.5
8.4
Administrator Access
Average: 8.9
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,802 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
Nextiva
(3,414)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    325
    Ease of Use
    286
    Helpful
    246
    Reliability
    200
    Customer Service
    171
    Cons
    Poor Customer Support
    82
    Difficult Configuration
    63
    Call Issues
    60
    Long Wait Times
    58
    Difficult Navigation
    57
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Concurrent Calling
    Average: 8.7
    8.3
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nextiva
    Company Website
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,440 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,719 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
325
Ease of Use
286
Helpful
246
Reliability
200
Customer Service
171
Cons
Poor Customer Support
82
Difficult Configuration
63
Call Issues
60
Long Wait Times
58
Difficult Navigation
57
View All Pros and Cons
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.7
8.3
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,440 Twitter followers
LinkedIn® Page
www.linkedin.com
1,719 employees on LinkedIn®

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Talkdesk
(2,469)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    236
    Call Management
    145
    Helpful
    127
    Efficiency
    126
    Features
    115
    Cons
    Call Issues
    96
    Technical Issues
    66
    Missing Features
    55
    Notification Issues
    55
    Connection Issues
    48
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Concurrent Calling
    Average: 8.7
    8.8
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    7,054 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,318 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
236
Call Management
145
Helpful
127
Efficiency
126
Features
115
Cons
Call Issues
96
Technical Issues
66
Missing Features
55
Notification Issues
55
Connection Issues
48
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.7
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
7,054 Twitter followers
LinkedIn® Page
www.linkedin.com
1,318 employees on LinkedIn®
Aircall
(1,397)4.4 out of 5
Optimized for quick response
View top Consulting Services for Aircall
Save to My Lists
Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • Sales Development Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aircall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Easy Integration
    72
    Features
    67
    User-Friendly
    63
    Call Recording
    60
    Cons
    Connection Issues
    42
    Missing Features
    41
    Call Issues
    35
    Number Issues
    29
    Dialer Issues
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aircall features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Concurrent Calling
    Average: 8.7
    8.8
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    780 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • Sales Development Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Small-Business
  • 41% Mid-Market
Aircall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Easy Integration
72
Features
67
User-Friendly
63
Call Recording
60
Cons
Connection Issues
42
Missing Features
41
Call Issues
35
Number Issues
29
Dialer Issues
23
View All Pros and Cons
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.7
8.8
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,964 Twitter followers
LinkedIn® Page
www.linkedin.com
780 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(562)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a cloud-based contact center solution that offers AI-driven features, real-time analytics, and seamless CRM integrations for businesses.
    • Reviewers frequently mention the platform's user-friendly interface, robust reporting capabilities, and the responsive and knowledgeable customer support team that ensures quick resolution of issues.
    • Reviewers noted some challenges with the platform, including occasional connectivity issues, the need for Java in the administrator view, and difficulties in integrating with third-party CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Customer Support
    69
    Helpful
    60
    Features
    56
    Easy Integrations
    41
    Cons
    Call Issues
    31
    Poor Customer Support
    24
    Missing Features
    23
    Complexity
    21
    Technical Issues
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Concurrent Calling
    Average: 8.7
    8.2
    Session Summary Notes
    Average: 8.5
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,882 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,936 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a cloud-based contact center solution that offers AI-driven features, real-time analytics, and seamless CRM integrations for businesses.
  • Reviewers frequently mention the platform's user-friendly interface, robust reporting capabilities, and the responsive and knowledgeable customer support team that ensures quick resolution of issues.
  • Reviewers noted some challenges with the platform, including occasional connectivity issues, the need for Java in the administrator view, and difficulties in integrating with third-party CRM systems.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Customer Support
69
Helpful
60
Features
56
Easy Integrations
41
Cons
Call Issues
31
Poor Customer Support
24
Missing Features
23
Complexity
21
Technical Issues
19
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.7
8.2
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,882 Twitter followers
LinkedIn® Page
www.linkedin.com
2,936 employees on LinkedIn®
CloudTalk
(1,486)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    364
    Reliability
    171
    Helpful
    165
    Calling Features
    158
    Intuitive
    155
    Cons
    Call Issues
    142
    Connection Issues
    79
    Missing Features
    54
    Call Management
    48
    Integration Issues
    44
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Concurrent Calling
    Average: 8.7
    8.5
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 31% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
364
Reliability
171
Helpful
165
Calling Features
158
Intuitive
155
Cons
Call Issues
142
Connection Issues
79
Missing Features
54
Call Management
48
Integration Issues
44
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.7
8.5
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®
Genesys Cloud CX
(1,473)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
    • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
    • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Features
    84
    Reliability
    61
    Helpful
    53
    Intuitive
    51
    Cons
    Limited Features
    56
    Missing Features
    51
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    26
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Concurrent Calling
    Average: 8.7
    8.3
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,459 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
  • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
  • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Features
84
Reliability
61
Helpful
53
Intuitive
51
Cons
Limited Features
56
Missing Features
51
Inadequate Reporting
34
Missing Functionality
32
Complexity
26
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.7
8.3
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,459 Twitter followers
LinkedIn® Page
www.linkedin.com
8,410 employees on LinkedIn®
Ringover
(404)4.6 out of 5
8th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    • Director
    Industries
    • Staffing and Recruiting
    • Insurance
    Market Segment
    • 79% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ringover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Customer Support
    43
    Reliability
    40
    Helpful
    35
    Call Quality
    32
    Cons
    Expensive
    10
    High Cost
    9
    Glitches
    8
    Mobile App Issues
    8
    Software Bugs
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ringover features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.7
    9.0
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    866 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
  • Director
Industries
  • Staffing and Recruiting
  • Insurance
Market Segment
  • 79% Small-Business
  • 19% Mid-Market
Ringover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Customer Support
43
Reliability
40
Helpful
35
Call Quality
32
Cons
Expensive
10
High Cost
9
Glitches
8
Mobile App Issues
8
Software Bugs
8
View All Pros and Cons
Ringover features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.7
9.0
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
866 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
JustCall
(2,234)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
    • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
    • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,327
    Features
    800
    Call Management
    654
    Helpful
    654
    Calling Features
    607
    Cons
    Call Issues
    725
    Call Functionality
    518
    Connection Issues
    408
    Poor Call Quality
    353
    Call Management
    324
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Concurrent Calling
    Average: 8.7
    8.3
    Session Summary Notes
    Average: 8.5
    8.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    419 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
  • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
  • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,327
Features
800
Call Management
654
Helpful
654
Calling Features
607
Cons
Call Issues
725
Call Functionality
518
Connection Issues
408
Poor Call Quality
353
Call Management
324
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.0
Concurrent Calling
Average: 8.7
8.3
Session Summary Notes
Average: 8.5
8.4
Administrator Access
Average: 8.9
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
298 Twitter followers
LinkedIn® Page
www.linkedin.com
419 employees on LinkedIn®
Cisco Unified Contact Center Express
(13)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to de

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cisco Unified Contact Center Express features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Concurrent Calling
    Average: 8.7
    8.7
    Session Summary Notes
    Average: 8.5
    9.2
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    730,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to de

Users
No information available
Industries
No information available
Market Segment
  • 62% Mid-Market
  • 31% Enterprise
Cisco Unified Contact Center Express features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.2
Concurrent Calling
Average: 8.7
8.7
Session Summary Notes
Average: 8.5
9.2
Administrator Access
Average: 8.9
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
730,409 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
Ownership
NASDAQ:CSCO
UJET
(1,110)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Helpful
    10
    Simple
    10
    Features
    9
    Efficiency
    8
    Cons
    Lack of Notifications
    3
    Workflow Disruption
    3
    Bugs
    2
    Chat Functionality Issues
    2
    Lack of Integrations
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Concurrent Calling
    Average: 8.7
    9.4
    Session Summary Notes
    Average: 8.5
    9.5
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,343 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 33% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Helpful
10
Simple
10
Features
9
Efficiency
8
Cons
Lack of Notifications
3
Workflow Disruption
3
Bugs
2
Chat Functionality Issues
2
Lack of Integrations
2
View All Pros and Cons
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.7
9.4
Session Summary Notes
Average: 8.5
9.5
Administrator Access
Average: 8.9
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,343 Twitter followers
LinkedIn® Page
www.linkedin.com
323 employees on LinkedIn®
Convoso
(242)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Contact Center software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convoso Ignite™ is the AI engine behind the next generation of outbound dialing. Convoso delivers a fully integrated dialer platform that helps sales teams connect faster, protect Caller ID reputat

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 55% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convoso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Customer Support
    21
    Efficiency
    16
    Features
    16
    Helpful
    16
    Cons
    Call Issues
    19
    Expensive
    7
    Setup Difficulty
    6
    Complexity
    5
    Contact Management
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convoso features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Concurrent Calling
    Average: 8.7
    9.3
    Session Summary Notes
    Average: 8.5
    9.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convoso
    Company Website
    Year Founded
    2006
    HQ Location
    Los Angeles, CA
    Twitter
    @convoso
    3,182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    243 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convoso Ignite™ is the AI engine behind the next generation of outbound dialing. Convoso delivers a fully integrated dialer platform that helps sales teams connect faster, protect Caller ID reputat

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 55% Mid-Market
  • 40% Small-Business
Convoso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Customer Support
21
Efficiency
16
Features
16
Helpful
16
Cons
Call Issues
19
Expensive
7
Setup Difficulty
6
Complexity
5
Contact Management
5
View All Pros and Cons
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.7
9.3
Session Summary Notes
Average: 8.5
9.4
Administrator Access
Average: 8.9
Seller Details
Seller
Convoso
Company Website
Year Founded
2006
HQ Location
Los Angeles, CA
Twitter
@convoso
3,182 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
Amazon Connect
(67)4.4 out of 5
View top Consulting Services for Amazon Connect
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    3
    Features
    3
    Call Recording
    2
    Customizability
    2
    Cons
    Limited Customization
    2
    Complex Customization
    1
    Complex Features
    1
    Complexity
    1
    Complex Setup
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Connect features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Concurrent Calling
    Average: 8.7
    8.9
    Session Summary Notes
    Average: 8.5
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,234,689 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,584 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 37% Enterprise
Amazon Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
3
Features
3
Call Recording
2
Customizability
2
Cons
Limited Customization
2
Complex Customization
1
Complex Features
1
Complexity
1
Complex Setup
1
View All Pros and Cons
Amazon Connect features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.7
8.9
Session Summary Notes
Average: 8.5
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,234,689 Twitter followers
LinkedIn® Page
www.linkedin.com
143,584 employees on LinkedIn®
Ownership
NASDAQ: AMZN
NiCE CXone Mpower
(1,722)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Efficiency
    28
    Features
    27
    Helpful
    24
    User Interface
    16
    Cons
    Call Issues
    17
    Technical Issues
    12
    Poor Customer Support
    11
    Steep Learning Curve
    10
    Call Functionality
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.7
    8.6
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Efficiency
28
Features
27
Helpful
24
User Interface
16
Cons
Call Issues
17
Technical Issues
12
Poor Customer Support
11
Steep Learning Curve
10
Call Functionality
9
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.7
8.6
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,741 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Webex Contact Center
(155)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    No information available
    Industries
    • Information Technology and Services
    • Consumer Services
    Market Segment
    • 39% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    25
    Ease of Use
    24
    Efficiency
    17
    Call Management
    12
    Chat Features
    11
    Cons
    Integration Issues
    9
    Complexity
    7
    Learning Curve
    7
    Call Issues
    6
    Complex Features
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Contact Center features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Concurrent Calling
    Average: 8.7
    8.9
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    730,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
No information available
Industries
  • Information Technology and Services
  • Consumer Services
Market Segment
  • 39% Mid-Market
  • 35% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
25
Ease of Use
24
Efficiency
17
Call Management
12
Chat Features
11
Cons
Integration Issues
9
Complexity
7
Learning Curve
7
Call Issues
6
Complex Features
6
View All Pros and Cons
Webex Contact Center features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
9.2
Concurrent Calling
Average: 8.7
8.9
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
730,409 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
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