Constant Contact Reviews & Product Details

This is a great platform for email marketing for small businesses, easy to create campaigns to engage new users and customers. It has great features to create campaigns and send out mail with option track it's progress. The template are also useful to send out automated timed mails helping with retention. Review collected by and hosted on G2.com.

The overall platform is outdated and need new features with AI integrations, so the pricing is also not justified for non AI features. But no other major issues with the platform it is good Review collected by and hosted on G2.com.

Constant Contact is digital plateform where we can help small to medium size business though email marketing of company products.we can also create , manage marketing campaigns.we can manage social media marketing automation. Also we can manage birthday or anniversary email template through automation. it can be also intergrate with any other tool. Review collected by and hosted on G2.com.

Its advance feature require subscription whcih make costly for small size organisation.some time data security is major concern for small and media size organisation. Review collected by and hosted on G2.com.

The best think I like about it is how user-friendly it is for email marketing. It is very easy to use and simple to implement. It is ideal for small businesses wanting to connect with new customers. It has a number oof great features that help people even with technical knowledge. Review collected by and hosted on G2.com.

I have used it for the past 2 years and that too frequently. It is too useful to dislike as of now. Also, we can always reach out to their customer support team. Review collected by and hosted on G2.com.

I find the reporting functions useful, especially the open rates and click rates, which are crucial for assessing the effectiveness of email marketing campaigns. Review collected by and hosted on G2.com.

I found Constant Contact very difficult to set up. The process of moving around the boxes and formatting the HTML was extremely slow and challenging, which contributed to a steep learning curve. Additionally, the dashboard has become overly complicated, providing too many options which are not intuitive and clutter my workspace. I dislike that there's no easy way to turn off unnecessary options, making the interface less user-friendly. Furthermore, the software seems to be getting more complex rather than simpler, which is frustrating. I also find it too expensive for what it offers, especially since I do all the work inputting everything myself. The image library is also difficult to use, and the software is not speedy enough, making it unsuitable for an average user. Review collected by and hosted on G2.com.

it is protected and trusted, it is easy to use and very basic. The reports are a nice feature and I enjoy that but do not always use it. I would like better training so I can offer it to staff to use and make for me. I feel like it is difficult for them not to do it and make it look too basic like a elementary student did it on power point. The program is so basic that it falls short. Review collected by and hosted on G2.com.

I have been a customer for a while, there were times it felt out of date or behind. The program didn't let me do things I would have liked to do. Customer service was never helpful. It is nice for a basic newsletter program. It would be nice to hav more access to photos Review collected by and hosted on G2.com.

Constant Contact has transformed communications and marketing for our small non-profit organization. Professional email appearance has raised our organizational reputation. Tracking capabilities help us understand who is seeing our emails and who is not. Management of our segmented contact lists is smooth and effortless!

Plus, we use Constant Contact landing pages with sign-up forms to track member event registration, merchandise orders, and drive traffic to our online payment accounts.

If we run into problems, Customer Support is always prompt and courteous. Review collected by and hosted on G2.com.

There is nothing we dislike about using Constant Contact! Review collected by and hosted on G2.com.

What I like best about Constant Contact is how user-friendly it is. The platform is intuitive and easy to navigate, even for users who aren’t particularly tech-savvy. I can build and send campaigns quickly, track performance with ease. It’s a solid platform for getting things done efficiently. Review collected by and hosted on G2.com.

If I had to point out a downside, I’d say the selection of newsletter and campaign templates feels a bit limited. It’s not a dealbreaker, since the customization tools are decent, but a wider variety would make the process even more attractive. I also wish there were a way to insert anchor links within newsletters, as this would really improve navigation in longer emails. Unfortunately, it seems like that feature isn’t currently supported. Review collected by and hosted on G2.com.

As a business manager, staying connected with clients while maintaining a professional image is crucial—and that’s exactly why I love using Constant Contact. It has become one of the most valuable tools in my marketing toolkit, helping me streamline communication and present my brand in the best possible light.

One of the features I appreciate most is how easy it is to use. The drag-and-drop email editor allows me to create beautiful, polished emails without needing any design experience. Whether I’m promoting a special offer, sharing news, or sending reminders, I can quickly put together an email that looks great on both desktop and mobile.

Another standout feature is the detailed tracking and reporting. Constant Contact shows me exactly who opened an email, clicked on a link, or interacted with the content. This helps me understand what resonates with my audience and refine my strategy over time. It’s powerful to see the direct impact of a message and adjust future campaigns accordingly.

I also love how Constant Contact helps keep my branding consistent. From fonts and colors to logos and layouts, I can easily apply my brand style to every message. This ensures that every email I send looks cohesive and professional, which helps build trust with my audience.

Lastly, the automation features have been a game-changer. I can schedule emails in advance, set up welcome sequences for new subscribers, and even automate follow-ups. This saves me time and allows me to stay connected with clients—even when I’m not actively working on email marketing.

Overall, Constant Contact makes it easy to create, manage, and measure email campaigns that drive results. It’s reliable, intuitive, and helps me build stronger relationships with my audience—something that’s truly invaluable for growing my business. Review collected by and hosted on G2.com.

While I really like using Constant Contact for email marketing, there are a few areas where I think it could improve—especially for niche businesses like medspas.

One of the biggest things I wish they offered is more industry-specific templates. While their general designs are clean and professional, I often find myself spending extra time customizing emails to fit the aesthetic and tone that works for medspa clients. Templates tailored to skincare promotions, treatment spotlights, before/after showcases, or seasonal beauty specials would be a huge time-saver.

Another minor downside is that some of the more advanced features—like segmentation or automation workflows—can feel a little limited compared to other platforms. They're useful, but not as flexible or intuitive as I'd like, especially when trying to build personalized campaigns.

Lastly, while the platform is user-friendly overall, a bit more creative freedom in design layout (like more font choices, image placements, or interactive elements) would be helpful in standing out in clients' inboxes.

Despite these things, I still find Constant Contact to be reliable and effective. But with a few upgrades—especially more customizable, medspa-ready templates—it could be even better. Review collected by and hosted on G2.com.

Constant Contact is very user-friendly, which makes creating and sending email campaigns simple and efficient. The interface is intuitive, allowing even those with minimal technical experience to design professional emails, manage contact lists, and track campaign performance with ease. The drag-and-drop email builder is especially helpful, and reporting tools give clear insight into engagement metrics. Review collected by and hosted on G2.com.

The SMS system is restrictive. Our organization already has a pre-approved list of phone numbers, but Constant Contact does not allow us to use it as is. This limitation makes it difficult to fully leverage SMS outreach and reduces the overall effectiveness of our campaigns. Greater flexibility with importing and using pre-approved contact lists would improve the platform significantly. Review collected by and hosted on G2.com.

The ease of it all. The tools are updated frequently to meet the needs of dynamic communication & marketing developments. The ability to evolve, constantly learn more about my market with their reports, delivering trustworthy and highly professional marketing & communication pieces that our clients actually read. In other words, it allows me to 'actually communicate' with our clients, it helps cut through the noise, and it's so fast. I use it as a solution to a multitude of marketing needs. Social media posts, reporting, videos, events, etc. It integrates easily with all of our existing software, often producing better results than what our 'system' can deliver. Review collected by and hosted on G2.com.

the amount of time it takes to load an image into the library. Then, when you do upload an image, you have to click on it to insert the image. There should be an AI feature that can recognize that of course, the image you just uploaded, is what you want to insert. Review collected by and hosted on G2.com.