Attentive Reviews & Product Details - Page 3

The Attentive platform is so intuitive. The reporting capabilities are great, and it's incredibly easy to set up campaigns from start to finish. The White Glove customer support and chat service is incredible and so responsive; it's quick and easy to solve any issues whether technical or user error. Attentive is also always on the forefront of technological advances, making sure their clients are able to get their hands on the latest tools. Review collected by and hosted on G2.com.

It's difficult to obtain information about who the subscribers are within segments - the segments and customers within them are not easily downloadable, so you cannot use segment analysis for customer research like you can with some other ESPs. Review collected by and hosted on G2.com.

Attentive makes it incredibly easy to set up personalized, high-converting SMS campaigns. The platform is intuitive and offers robust segmentation tools, automated journeys, and A/B testing features that have helped us drive measurable ROI. Their customer support team is also top-tier—responsive, proactive, and genuinely invested in our success. I especially appreciate how quickly they adapt to platform updates and new compliance requirements. The integration with our existing tech stack (like Shopify and Iterable) was seamless, and we were able to start seeing results within days. Review collected by and hosted on G2.com.

The biggest drawback is the reporting. While it covers high-level performance, it's not robust enough for deeper analysis. It can be challenging to break down results by specific segments or cohorts, and there’s limited flexibility when exporting data for custom dashboards. For a platform this sophisticated, I expected more advanced reporting capabilities out of the box. Review collected by and hosted on G2.com.

Attentive’s segmentation tools are strong and make it easy to target users based on behavior or lifecycle stage. Their sign-up units are also flexible and effective for list growth. The white glove support team has been incredibly helpful in dozens of instances as well, one of the strengths of Attentive versus other ESPs. Review collected by and hosted on G2.com.

Journey-building is one of the areas that needs improvement. There’s limited flexibility in setting up complex automations, and building even simple flows can be time-consuming. It also takes a while for modules to load or update in the builder, which slows down testing and iteration. Review collected by and hosted on G2.com.

The customer support is easily the best part of Attentive. Our Customer Success Manager is wonderful - we report an issue, and before we can even blink an eye, the problem is solved. Attentive really seems to care about our success and feels like a part of our own team. I could go on and on - the builder is very intuitive, the journeys have a great user interface, and the pricing is fair and balanced. I use the platform almost every day and it truly is a load off from the other services I have used in the past. Review collected by and hosted on G2.com.

No notes! Working with Attentive has been wonderful. Review collected by and hosted on G2.com.

The best thing about Attentive is the team behind the product. Even though the platform is easy to use, having great account management really makes the platform shine. The team really feels invested in our success and they are constantly innovating not only from a technical standpoint but from a strategic one as well. It is very easy to get started and as someone who is in the platform each day, it is fast and responsive. Review collected by and hosted on G2.com.

The only downside from my experience so far is more of an industry downside. We are quickly expanding globally and it would be great to have a quick add on feature to our account for overseas audiences. Review collected by and hosted on G2.com.

What I like best about Attentive is the combination of speed, personalization, and automation. The platform makes it incredibly easy to launch highly targeted SMS campaigns that actually convert. I also love the seamless integrations with Shopify and other tools — they save so much time and help keep everything in sync. Plus, the analytics are super clear and actionable, which makes optimizing campaigns straightforward. Review collected by and hosted on G2.com.

While Attentive is a powerful platform, the learning curve for setting up advanced automations can be a bit steep at first. Some features could use clearer in-app guidance or tooltips. Also, the pricing can get high as your list scales, so it would be great to see more flexible options for growing businesses. That said, the support team is great at helping navigate any issues. Review collected by and hosted on G2.com.

We've been using Attentive for our SMS marketing, and it's been a game-changer. The platform is incredibly user-friendly, and the customer support team is always available to help with any questions or challenges. The ability to segment and personalize messages has helped us deliver highly relevant content to our customers, leading to noticeable improvements in engagement and conversions.

What really sets Attentive apart is its robust automation features, which have saved us so much time and effort while still allowing us to send tailored messages at the right moments. Plus, the integration with other marketing tools has made it easy to streamline our processes. Overall, Attentive has been an excellent choice for us, and we’re excited to continue using it to grow our business! Review collected by and hosted on G2.com.

Cost is a bit high but that is what comes with SMS as a channel Review collected by and hosted on G2.com.

As the Director of Marketing, I really appreciate how intuitive Attentive is. The platform makes it simple to set up campaigns, track performance, and segment audiences without a steep learning curve. Plus, the customer support team has always been quick to respond and genuinely helpful, which goes a long way. Review collected by and hosted on G2.com.

The main downside is that the reporting dashboard, while solid, can sometimes feel a bit limited if you want very granular insights. A bit more flexibility with analytics and custom reporting would make it even stronger. Review collected by and hosted on G2.com.

Since we switched to Attentive, our email and SMS journeys have seen a minimum of 25% increase across the board. It's the most intuitive tool we've ever used, and Attentive's commitment to compliance gives us peace of mind. Their support team is top-notch and always quick to answer any questions thrown their way. They made it extremely easy to onboard and set up our journeys. We love Attentive! Review collected by and hosted on G2.com.

The email drag-and-drop builder is clumsy and can have a harsher learning curve; however, we've made it work for us. We find it worth the effort to have emails and SMS in one place! Review collected by and hosted on G2.com.

Attentive is great for spinning up quick email and SMS campaigns. We use it everyday and its been a crucial tool for generating revenue for us. Making segments and firing off sends is relatively fast and painless. Review collected by and hosted on G2.com.

I do not like the Email/SMS pop up builder, it is very limited so I have ended up using another tool to accomplish my needs. But if you need just a simple pop up they make that easy. If you need complex segments you will have to make that outside of attentive and import it. The UX can be frustrating at times and not save things when you think you have saved it. AB testing pop ups is lacking and you have to work with white glove to execute and stop them. Review collected by and hosted on G2.com.